Standard Heating, Cooling & Plumbing — Birmingham, AL

Elizabeth R.

I called because we had water backing up into our sink when we ran our washing machine. Our washer shares a wall and plumbing with our kitchen, so I felt fairly confident it was a plumbing issue. The technician who came out was very nice, but
ultimately suggested that the problem we were experiencing was an appliance issue. The only plumbing-related insight he offered was that our pipes are aged and should be replaced, an unrelated issue for which he provided an estimate. The next day I had an appliance technician come out and it took him all of 5 minutes to show me that the issue was a blockage coming from our kitchen pipes. When I called Standard to discuss my frustration that our original problem, now clearly a plumbing problem, hadn't been addressed I was met with a multitude of technicalities. At the end of the day, I paid a plumber to come out and tell me that my plumbing issue wasn't a plumbing issue and that I needed to replace the pipes under my house--and the company was unwilling or unable to understand my frustration. You'll be better off sticking to someone local who will work with you to solve a problem.

Betsy T.

Incredibly thorough, conscientious, and polite. Showed up on time and stayed extra long in order to make sure that our filthy AC ducts were cleaned properly. Worth every penny. Six stars!

David P.

We purchased a new second level unit from this company and had it installed, upon the final install, the unit was making an unually loud sound from the fan. The techs assured this was a normal sound. 1 year later, upon the maintenance of this unit, the company told me the fan motor was defective and wanted $500 for labor to replace it. The tech said it was a multiple hour job. I asked to speak to Tom, the owner who was rude and pompous about the entire situation, wasn't actually interested in hearing me out.
After attempting to discuss with him, he abruptly cut me off and agreed to replace the motor, but would then discontinue servicIng our units. Low class. This isn't being customer centric. If Tom can't make money off you for unjustified reasons, Tom doesn't want you as a customer.
It's important for residents to know that HVAC techs are paid commission to upsell you parts on every visit while some make over $100k a year doing this. Be wise, don't fall for their used car sales tactics in the dark. Undertand how they make money so you're not taken advantage of.

Ranita S.

We didn't have the best experience in the beginning. The technician was rude to my father but the problem was resolved from higher ups.

However when went with another company it turns out many mistakes were made.

Jeremy B.

Technician was very pleasant, but of course tried to add additional features. What I wasn't impressed about was paying nearly $300 to replace a shower valve. Yes I am aware plumbing can empty your pockets, but gesh! $120 an hour and $90 for a cartridge is just outlandish. Basically they charged and extra $40 for a $50 cartridge.

Tony G.

While not completely satisfied with the initial service I received because of price and and a misunderstanding on my part. The company owner contacted me by phone the same day offered me a refund of my service charge and discussed what he could do for me if I was still in need of service. I do appreciate their honesty and willingness to work with people on an individual base.

Just A Guy G.

They told me the cost of an estimate was $70 (or something like that).
Then they wanted to bill me for over $300 ""because the tech was there for 3 hours"". I said no way, bill me what you said you will bill me. She agreed to do it this ONE time. So this one time they will not rip off a customer?

Eric D.

Day 1 I was charged $257 for less than two pounds of R410 Freon. AC still not working. We knew it was probably the fan blower unit still under warranty. In day 2 the tech agreed and wanted $387 to replace a basically free blower unit, a 30 minute job. He said that was to cover his time going to get the unit. BS I pay $100 an hour for driving.

Basically asked him to leave the premises. I don't like being robbed.

Joshua S.

I called Joe Bowker at Standard and he had a guy out there in just a couple of hours to service my HVAC. The technician was Edward Schiller and was a really nice and professional guy. He spent a lot of time working and the fee was very reasonable. You should give Joe and his staff a call if you need work on your HVAC.

Chris R.

Carlus Blu Wells did a great job fixing our air conditioner. Very friendly and knowledgable. Took the time to do the job throughly and clearly explained the issue.