Roto-Rooter Florence AL — Plumbing & Septic Services
Business Overview
Roto-Rooter Florence AL provides local plumbing and septic care for homes and businesses across the Shoals area. The local team is open 24 hours a day and fully staffed to respond to emergencies. They handle routine repairs and large jobs alike. The crew includes licensed plumbers and service techs who focus on punctual, professional service.
Key Services
Services are organized to make callouts simple. Roto-Rooter Florence AL works on older riverfront homes, newer subdivisions, and small commercial buildings.
- Installation & Replacement: water heater installation, bathtub and shower installation, toilet installation, plumbing installation or replacement.
- Repair & Maintenance: water heater repair, faucet repair, sink repair, toilet repair, garbage disposal repair, drain repair, water pipe repair.
- Sewer & Septic: sewer installation, sewer repair, septic services, underground sewer line repair and replacement.
- Inspection & Specialty Work: plumbing inspection, video camera line inspection, leak detection, hot water recirculation pump installation and repair, water jetting.
Areas Served
Roto-Rooter serves Florence, East Florence, Sheffield, and Underwood Petersville. The team also responds to calls from nearby neighborhoods along the Tennessee River and the Muscle Shoals region.
Company History
The Roto-Rooter name dates back to a long history of plumbing service across North America. The Florence branch grew from that national network and brought local technicians and equipment to the Shoals. Over time the office added sewer line cameras, hydro-jetting trucks, and eco-friendly drain products. That mix of local crews and national backing allows steady investment in tools and training.
Leadership
Local leadership includes an experienced branch manager who coordinates service and community outreach. The manager works with licensed plumbers and apprentices who complete regular training. Technicians often volunteer at trade events and local safety fairs to help homeowners learn basic plumbing care.
Specialties & Highlights
- 24/7 emergency response for burst pipes, backups, and water heater failures.
- Video camera inspections to find problems under ground or behind walls without guesswork.
- Water jetting and eco-friendly drain cleaning options to clear tough clogs safely.
- Septic and sewer expertise for older properties near the Tennessee River.
Why Locals Choose Roto-Rooter
Residents and businesses pick Roto-Rooter Florence AL for steady service, clear pricing, and reliable follow-through. The team is familiar with Florence weather patterns, like humid summers and occasional freezes, which can affect pipes and drains. They offer straightforward answers, on-time arrivals, and a record of completed repairs. For emergency calls or scheduled work, the Florence office is a known resource in the Shoals.
Call to schedule an inspection or to get help right away. The local crew is ready to respond any hour of the day.
Contact Information
Roto-Rooter
: 1313B Sherrod Ave Ste B, Florence, AL 35630
: (256) 766-9881
: https://www.rotorooter.com/florenceal/
Business Services
- Bathtub installation
- Bathtub repair
- Drain repair
- Faucet repair
- Garbage disposal repair
- Hot water recirculation pump installation
- Hot water recirculation pump repair
- Plumbing inspection
- Plumbing installation or replacement
- Plumbing repair
- Sewer installation
- Sewer repair
- Shower installation
- Shower repair
- Sink repair
- Toilet installation
- Toilet repair
- Water heater installation
- Water heater repair
- Water pipe repair
Business Location & Hours
| Mon: | Open 24 hours |
| Tue: | Open 24 hours |
| Wed: | Open 24 hours |
| Thu: | Open 24 hours |
| Fri: | Open 24 hours |
| Sat: | Open 24 hours |
| Sun: | Open 24 hours |
Recommended Customer Reviews
Martha L.Very reliable. Had a hot water heater issue. Tried another plumber. Roto - Rooter came out on a Friday. Ordered me a new hot water heater, had it here on Saturday. They did not charge the weekend price since the came on Friday. Great service, great job!
David R.Our well pump failed and I was told that Roto-Rooter worked on wells and that they were good at their job.
I scheduled a service call and the tech, Wesley, showed up on Thanksgiving day to diagnose the problem. He told me that it was, in fact, the pump that needed to be replaced and that he'd be back the next day to pull, the pump, order parts and get our water working again.
AFTER FIVE DAYS OF NO-SHOWS and most of the time NOT EVEN ANSWERING THE PHONE, I called the owner, who told me THEY DON'T EVE WORK ON PUMPS!
They could have told me that from the beginning and I could have found someone else. As it happened they wasted my time and theirs.
THEY ARE VERY UNPROFESSIONAL.
THEY DO NOT SHOW UP FOR SCHEDULED APPOINTMENTS.
THEY NEVER COMMUNICATE WITH THE CUSTOMER WHEN THER ARE PROBLEMS.
If you have any plumbing problems, I STRONGLY ADVISE YOU TO SEEK HELP ELSEWHERE.
Dee P.They came out on Friday to unclog our drain. Saturday morning the drain was still clogged. We called and they said they couldn't redo it on a Saturday. We'll be asking for a refund and we'll find someone who can do a better job. We'll never use Roto rooter again
Robert D.Scheduled to come and change out our shower and bath faucets. Never showed up and never called. I should have known better when they said "" We will call before we come on Tuesday"". Who doesn't give an appointment time these days. Down the drain with Roto Rooter
Bob V.We are in the middle of a bathroom remodel and the rough-in for the Roman Tub was installed incorrectly. I called the office on Sunday 4-17-2016 was greeted by a friendly voice, told her the problem and within 10 minutes Patrick called and was here 20 min later. He explained that when you use ""Shark Bites"" and the connection is copper to copper, one should take the plastic sleeve out. So that's what he did. Patrick is a true professional, knows his stuff, humble, efficient. I would definitely recommend Roto Rooter and if I have another issue, I will call him again. The service call was very reasonable in cost as well. Overall, I am extremely satisfied and you will be too.
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