Mr. Rooter Plumbing of Huntsville, Huntsville, AL

John W.

Really did a nice job clearing the sever main from the house. Difficult job requiring a camera and a 400 foot jet device. worked until 9P on a Friday. Came back the next Monday and met the City workers to check the sewer main. Really great job way above and beyond!

Cassie M.

Very fast response, quality work, reasonable price. Michael was fast, professional and clean and neat! Great experience!!

Don D.

I have had pretty good results when I have used Mr. Rooter, but this one just was wrong. I called in yesterday morning, the guy shows up around 7 PM looks at the jobs and says he can't fix them tonight, he will have to get the parts in the morning, but should be at my house by 9, he finally showed up after 10:30. He turned off the water, got the parts he needed and left for 4+ hours. Finally returned and the main part he had based his price off didn't fit, so he couldn't complete that job. He told me to do just the other job would be $125, so I agreed even though I felt it was high to replace a couple of pieces from the faucet. He completed the job and said he was going to fill out the invoice. It was taking him awhile so I went to check on him, he said his boss said the job was now $250. I told him to put the old parts back in and he can keep the new ones, the price was ridiculous. He said he had been here all day and he would be our $100 and some other things, so I told him to do it but to tell his boss they just lost a customer and I would be writing reviews about them. Mr. Rooter's policy has always been, they give you a price for a job and it doesn't matter how long it takes the prices is the same, not today. When he went to do the invoice, I reminder him about the 10% military discount, and he acknowledge he would include it, but when I got the invoice I received $17. 10% of $250 is $25, not sure what math they were doing. I told him this and he said it was the numbers they gave him. This company has issues all around. Even though most of my other jobs with Mr. Rooter have gone well, I will be finding me another plumber to handle my plumber needs. This went beyond what I expect from a company. I think the boss should have honored the price his tech gave me. The Tech they sent was nice and very apologetic about all the issues he was having, but he seemed confused on what he had to do at times. He told me he had over 20 years working as a plumbing.

Alicia M.

Seven trips to fix a dripping master bath faucet. They put in the WRONG part and threw the original American Standard valve stems away. No way to match the correct part. We came home from a three day trip and the water was running...not dripping. We had to turn the water off under the sink, rendering it useless. We bought a completely new faucet assembly. Our total bill was close to $500. The repair man left mud all over my house; including carpeting and walls. I called the office and asked for the owner to call me back....no response. I asked for the office manager to call me back...no response! I will NEVER USE MR. ROOTER AGAIN!

Taras O.

Unprofessional plumbers and management that doesn't care about customers. They will charge premium for poor quality work and ignore you once they get the money.

C F.

This owner has so over charged us BEWARE!! To Chand the faucets for a smal hand sink...$600+ dollars!!! Was there less than an hour!! BEWARE!!! DO NOT USE!!!
THIS IS DISGUSTING!!! Why do businesses feel than can so overcharge??

Karen T.

Refuse to give a ballpark estimate without seeing the property. Employees are excellent! Sometimes, they are the only company available for emergencies....in these cases you are at their mercy. Their prices are the same for evenings, weekdays and weekends. This is because their prices are so high. The estimate I received was literally twice as much as two local companies. If you use them, I strongly suggest getting a second opinion. Get an idea of the normal cost for the repair and make an informed decision. Again, the plumber and person handling the phone calls were top notch. It is the company's prices and policies I have issues with.

Gwyn W.

We had a culvert under our driveway that was clogged, forcing water through the places where the sections were put together. The ground was beginning to erode. They were able to clear it out before 3 days of rain commenced.
All is running well now.
They arrived on time, didn't stop until it was cleared, even when they ran into trouble clearing it.

Jeremy H.

I would not recommend this company to anyone. Our septic tank needed to be pumped. I spoke to an office worker on a Saturday afternoon. She informed me that I would need an excavator to dig up my septic tank. I made the appointment for a pump truck and an excavator for Monday morning. She assured me that both would be here on Monday morning, that I was first on the list, and she quoted a price. Monday morning rolled around and 8 am passed---no truck, no excavator. I called at 9 am and once again was assured that both the pump truck and the excavator was on the way. No truck and no excavator came. I called again at 2 pm. I was assured once again that the pump truck and excavator would be here and that they wouldn't quit until the job was done. At 5 pm a pump truck pulled into my yard....but NO excavator to dig up the tank. The pump truck driver probed the ground, found the tank, and informed me that he couldn't do anything unless I ordered an excavator to come and dig up the tank. I told him that I had been assured since Saturday and twice on Monday that it was ordered and on the way. This company lied to me three times and now I'm out a days work waiting around for them to do what they said they would do. I cancelled my appointment and any future appointments with them. A company should keep their word: This one doesn't. Look else where if you actually want service done on time.

Martina R.

I know it's not always the company but their employees. However, the owner Steve never called when I was told he would. I can see just how much they don't care. We waited DAYS, for a plumber to come and fixed our toilet. No time frames, just kept being told they were coming (Wednesday). Ricky showed up on a Friday evening and said a new toilet had to be ordered, gave my 86 year old grandma a verbal estimate and said he would be back first thing Monday. If your a 24/7 company why do we have to wait a few more days. There was NOTHING wrong with Saturday. Well, Monday morning came and went. He showed up after 1:00pm with a crappy toilet, a seat that was WAY to big for it and tried to charge her double the amount of the toilet. They put nothing down to take out the old one, water and ""other"" liquids went all over the floor (we cleaned up) the guy was RUDE and could care a less. Then we find out the $800 toilet that was there could have been saved with a simple fix. Now mind you I have 4 kids in the house also, and I'm trying to manage them and make sure this no good plumber isn't messing things up more. He gave my grandma a bill for $700 and wouldn't show us proof of how it was that much! They didn't get the money! The guy left, I called the office and tried to take it up with them. Told them everything and they wanted to send the same guy back! What are they thinking!!! They send out another man (Ty) out to try and fix the wrong. Along with a phone call from Mr. Steve the owner. That call never came. Well, Ty came out and agreed the toilet was crap, the wax ring wasn't even right and it would have leaked causing who knows how much water damage to the sub-floor. We wanted the original ($800 ) toilet back that they could have fixed. But nope, they couldn't get it back. Mind you it wasn't even 4 hours. Beyond ridiculous! So, Ty goes and get a $600 toilet, that flushes like crap, forgets the lid to the tank and we wait 2 more days just for that to be dropped off! The next bill was over $800! Now that check should have been stopped! While Ty was nice, the times of arrival after 7:30pm are unacceptable! They tell you they will be there in the morning, the afternoon and show up after dinner! Needless to say after A week and a half of dealing with Mr. Rooter they will never be called again. A joke! If I wasn't new to the area I would have known better. I know this won't matter to the company but maybe it will to someone else needing a plumber. Don't call them !