Jackson Plumbing, Heating & Cooling — Decatur, AL

John M.

Would not recommend. Their business model is to charge you as much as possible. I paid $900 to fix a leaky faucet even after I had all new hardware in hand.

Instead of actually finding the leak, they insisted on replacing every component related to the shower supply line. Took my brand new hardware and threw it away without telling me and replaced it with different hardware that looks horrible and didn't even work properly.

Trina A.

I needed my kitchen sink unclogged. They came out and after spending 10 minutes typing on his iPad told me it would be almost $450. That is ridiculous. I called another company who charged me $150 and fixed the problem. Will never use this company again

B S.

Horrible experience with this company. My wife trusted a Facebook post recommendation from a ""customer"" but turns out it was really an employee pretending to be a customer. The prices were extremely high, we had to call multiple times and three different plumbers came out and still wasn't able to resolve the issue. On top of that the plumbers had the worst attitudes and work ethic. The little helper boy was taking pictures inside our home and recording videos, they played around most of the time and their language was horrible. Luckily we called another company and they were able to get to us the same day with no service fee and FIXED the issue with no problems. Turns out it had nothing to do with what Jackson was finding to be the issue. I attempted to call the office to contact a manger regarding this issue and was directed to the marketing manager who was absolutely no help, probably the most incompetent ""manager"" or person I have ever had to deal with. Who lets a ""manager"" who knows nothing about plumbing try to resolve an issue about plumbing? I was think called by the ""operations manager"" who again knew nothing about plumbing and tried to over talk me the whole time. I never once was able to speak to the manager over plumbing or the owner. Unfortunately, I found where they sold out to Ace Hardware, had we known that to begin with we would have never called them in the first place. Ace hardware is good enough reason to not do business with Jackson. I did end up filing a complaint with Ace Hardware, but I seriously doubt they will do anything, they didn't seem to surprised with my complaint so I can only assume they often get complaints regarding Jackson. I do not recommend this company to anyone. If they were the only company left open and I needed a plumber I'm confident my 11 year old could watch Youtube and fix the issue before Jackson would even be close to ""diagnosing"" the issue.

Slambam W.

Please believe me when I say that you will NOT WANT TO USE Jackson for ANY work!! They cam to my house and finally after 10 visits and 700 dollars left me without a working unit and couldn't find what was wrong with it. They did try to sell me a 9000 dollar unit when my unit was only 3 years old!! Thank goodness another company came out and repaired it within an hour!! Ax far as I am concerned Jackson is a crooked bunch whose main goal is to sell over priced units and continually lie to their customers!! Pass them by!!!!

Brittany W.

Jackson came back out multiple times to try to fix the problem, which was faulty installation of the condensate pan, line, and safety shut-off valve. But despite hours of work, it failed again- this time while we were on vacation- and water ran through the first two floors and damaged the wall and my hardwood floors in my dining room with water. The company Jackson hired to repair the damages was an absolute unprofessional joke and left my house in worse shape than it was to begin with. Now 4 rooms in my house have water damage. Bottom line- Jackson has sold to Ace Hardware, so who knows how the company will transform. David from AC worked really hard to make things right, but it was too late. I think our business with Jackson is finished from now on, and we will be using a different company.

Marg W.

The tech came and checked the unit as it was not cooling. He had to call his supervisor and he determined that it need a new condenser fan motor over the phone. I sat here on Saturday in the heat waiting on the supervisor to bring the motor. They installed it and the super left. The tech reassembled the unit came and told me the unit was now running fine. He checked the temperature of the air coming from the vents with his hands and said ""It's blowing cool air.It should cool down soon."" Unit ran all night with NO cooldown. The tech returned Checked some things with his tester ,""All was fine"". He said it needs the evaporation coil cleaned. This is late evening 3 days later and they called to reschedule my appointment! I would NEVER use Jackson Plumbing and Air again and will not recommend them to anyone! I am sick from the heat and should not have been dismissed because they were dealing with a new install! If this is how they treat their customers ,they need to get out of the business. I paid for a membership and it got me NOTHING. I am 71 and suffer from Lupus the heat is especially rough on me! Jackson FAST is a JOKE. They did come after I explained situation. The manager was called and he/Jonathan sent the tech out! Thanks Jonathan! He really cares.

Charles W.

I had a scheduled POM (Piece of Mind) inspection for my HVAC and this young cat named Jaden came by to take care of business. I was kind of leery at first because all six of my dogs started loving on him and acted as if they knew him their whole lives. I didn't know an HVAC guy was moonlighting as the dog whisperer on the side, but he didn't take any with him so that was good.

When he came in the house he put these special ""booties"" on his shoes to deter dirt, sand, and grime from getting on my hardwood floors and it worked. He said these keep him from having to bring a broom and mop with his other tools. Speaking about his other tools, I followed him around (mainly to make sure he didn't accidentally grab one of my dogs) and watched him work that multimeter on my HVAC Systems. You could tell he was the Charlie Daniels of multimeters by the way he worked it. He even had a pouch on the side and could pull that thing out in .0004 seconds flat. He would have taken care of business back in the western days if anyone ever asked him for a duel. No doubt, no doubt in my mind

He knew his stuff too, he didn't admit it, but I got the feeling he worked on some of the HVAC systems for the NASA Space Shuttle or SpaceX. He..was..that..good. I almost asked him if he could do this blindfolded but didn't want to insult his intelligence...hell yeah he could and deep down I knew it! I was waiting on him to change over to one of those three wolf moon t-shirts you can get from Amazon (if you don't know check it out, it has over 5K reviews) to give him even more superpowers, but at the end of the day, he didn't need it.

He completed that inspection like a ballet dancer, moving with the swiftness of a tiger, but as eloquent as a butterfly. I searched in Webster's dictionary for the word to describe this astonishing feat of patience, skill, and expertise, but there was no word...never have been and probably never will be. I was so excited by this experience when he left I ran to the road and waved at him like Forest Gump as he sailed into the sunset in his Jackson Plumbing, Heating, Cooling, Septic, Electrical, etc minivan. The next time I see him will probably be in the oval office or as the Chairman of the JCS (Joint Chiefs of Staff). Good sir, it was a pleasure to have been in the presence of such greatness. Godspeed, until the next POM.

High Angle Rescue Team O.

Tried to get them to help me when my landlord won't call me back about a busted pipe at the meter. im having a major surgery in 2 weeks and I'm on home health confined to a bed. the lady that answered the phone said she wanted to stop me mid explanation. I simple asked if they could bill directly to the landlord because it's his responsibility. All he cares about is rent. But if she would have allowed me to finish before telling me the land lord world have to call, I was going to opt to pay them and get the reimbursed through certified mail with the bill. they just lost a customer because if I call you for service I expect to be able to finish asking for service. Maybe they can keep making money playing their pluming instruments. instead of Jackson Fast today it's Jackson NO. pretty bad they would not allow me to finish asking for their service before allowing me to get them on their way.

Robin S.

They came out in great time. They had proper equipment. The guy knew what he was doing. The price was the best. I would definitely use them again and recommend them to anyone!

D T.

Honest, efficient, good value for the money, great attitude and competent work.