Autumn Air Home Services — Birmingham, AL

Rich M.

They picked up contract with choice home warranty. After waiting almost 2 months to get my unit replaced autumn air ordered the wrong unit. Was suppose to be a gas pack unit instead it was a heat pump. Autumn air blamed choice for sending wrong unit even though chase said they ordered. Also it sat at their shop for over a week and it was never checked to ensure correct unit. Then they were wanting to charge me an additional 2k for a pad that was already there. Electric hookup that is already there. Gas hookup that is already there. All that really needed done was flashing. Chase has a bad attitude. Along with the lack of assistance to veterans. Didn't ask for anything Autumn air reps have no desire to work with anyone. Field workers were good to go.

Vic T.

Autumn air was sent to our home via our home warranty company to check and repair our A/C unit. The technician came by and told us we had a leak that could not be repaired and that our system should be replaced. Before attempting to contact the warranty company the technician immediately went into sale mode for his company to replace our system. He tried to dis swaying us by saying the warranty company was going to replace our equipment with cheap Chinese equipment and that it would cost us an additional 3-6K to repair and that on that system we would then have no warranty on it. They then pressed hard on selling us a new system to the tune of almost 20k. But after contemplating and reading the fine print of our warranty package to know that the 3-6K out of pocket WAS A LIE, we decided to forgo their new system. In doing so the tech wrote up his finding to indicate that the issues with our system was due to our neglect Again a lie and the warranty company is debating whether or not to cover the repairs. DO NOT USE THE COMPANY THEY ARE A RIPOFF!!!!!!

Nate B.

they were on time respectful and explained the problem didn't like the news but the service was second to none! I loved the way I was informed all the way to appointment time!

Randy C.

Oh God was this an awful experience. The tech must own the company. He tried to talk us out of our home warranty and to finance a whole new hvac for $10,300. Yrs you are reading this right. Said we had a leak and needed both outside and inside hvac. He used ZERO tools to find the problem. I don't trust this company at all. I went to different company and they found the leak. $8,500 less than autumn was trying to get. In my opinion this company is the company your parents warned you about. Please take my warning and try ANYWHERE else.

Lizbeth J.

Highly recommend them. We had a last minute emergency, they were able to check our AC earlier than the scheduled time.
Colby was so helpful - friendly, police and very knowledgeable.

Brent H.

This company come did a install crushed my duct damaged my ceiling left trash all over my attic charged my for parts not install broke a pipe and refused to stand behind there work all this for a over inflated price do business with Jeff Franklin at you own risk he company will rip you off did I say this company is crooked BEWARE

Bianca M.

This company is terrible. The customer service is nonexistent. They were sourced through my home warranty company. Autumn Air (directly) called me, (directly) emailed me & (directly) texted me the date & range of time they would come out. They didn't show so I gave them a call. Apparently they scheduled it for a later date but never informed me. I arranged time to be home from work for this. The rep I spoke to said the change happened at 6am that morning. I asked why was I not notified earlier & she didn't know. She offered a very dry apology but said I could pay an after hours fee on top of the service call if I wanted someone out there the next day. I declined & ended the call. I reviewed my emails & texts from there & when I didn't see any notification of the change I decided to speak to the manager. His tone was just like hers, dry. His response was that it was the fault of my home warranty company. When I told him I received these notifications directly from his company he glazed over it & offered another useless apology. He said that he wasn't going to argue with me (AFTER ARGUING WITH ME). I let him know that he was already arguing with me. I told him to get TF off my phone. Called my home warranty company & got a new company. Their communication is terrible, they don't take accountability & they don't make it right. Proceed with caution.

S B.

My home warranty company sent AA out to check our AC unit, which was not blowing cool air. When Chase, the tech, came out he looked at the unit & came back in to tell me it needed to be replaced. He told me that if I go through my warranty company it would take 2-4 months & who knows what type of unit they'll send. He then told me that if I go through them that he could get the unit installed right away & we could make easy payments of less than $100/month. He did nothing else to the unit.

Chase wrote up the problem to the warranty company in such a way as to make them refuse the repair/replacement. He then sent me a quote of over $13k for the replacement of the heater/AC (heat pump combo).

Since we'd just bought this house 2 months earlier I reached out to our realtor to get the inspection report done by the seller. He sent that & brought out a guy he worked with before who owns his own HVAC company. Dave, the owner/operator, checked the system out & told me, yes, the compressor is going out but it's also out of coolant. He then filled it up & added a stop leak which has been kind of working so far. Chase never even checked the coolant. Dave also quoted me $7500 for replacement (with my military discount), almost half AA quoted.

If I could give negative stars I would. Avoid Autumn Air at all costs, because it will cost!!

Patty F.

Autumn Air is efficient and responsive. Their technicians are very knowledgeable. I would highly recommend them for your heating and air needs.

Daniel H.

My home warranty company unfortunately paired me with autumn. They claimed to have fixed the issue but in fixing it created another which they did not tell me about and I only realized days later. They proceeded to have the audacity to charge me $600 for the job and reported the issue in such a way that my home warranty company would not cover it. They also claimed I have a mold problem, which may be true, but when I asked them to send me pictures of it so I could get a second opinion, they failed to do so. Would recommend avoiding this company if at all possible.